Our Approach

Our Approach

Our Approach to Sustainability

Our Approach to Sustainability

Omantel strives each day to be more ambitious in its sustainability commitments, integrating it into the Company's decisions and activities, and uncovering new opportunities to drive meaningful change for its people, customers, communities and environment.

Omantel's sustainability strategy is driven by its Sustainability Framework, which was most recently updated in 2023. The Sustainability Framework comprises four pillars, each aligned with United Nations Sustainable Development Goals (UNSDGs), enabling Omantel to implement high-impact initiatives that address identified ESG considerations, while contributing towards meeting the Sultanate's ambitious Vision 2040 targets on a national scale. The structured guidance provided by the Framework enhances transparency and accountability, aptly reflected in this disclosure report.

The Framework guides us in identifying, prioritizing, and managing environmental, social and governance (ESG) risks and opportunities, allowing us to define and formulate relevant metrics to track progress.

Omantel Sustainability Framework Pillars

Engage in active environmental stewardship

Alignment with Oman Vision 2040
Fourth Pillar

Fourth Pillar

An Environment with Sustainable Components

Key Areas of Focus
  • Network and Energy Efficiency
  • Transition to Net-Zero Emissions
  • e-Waste Management
  • Climate Change and Biodiversity
Creating a Greener World
Creating a Greener World
Creating a Greener World
Creating a Greener World

Have the highest level of governance and ethics

Alignment with Oman Vision 2040
Third Pillar

Third Pillar

Responsible State Agencies

Key Areas of Focus
  • Access to Connectivity
  • Transparency and Data Handling
  • Data Privacy and Cybersecurity
  • Ethics and Compliance
  • Sustainability Reporting
  • Supply Chain Management/ Responsible Sourcing
Operating Responsibly
Operating Responsibly

Enable the progress of Omani society by building a digitally competent and connected community

Alignment with Oman Vision 2040
First Pillar

First Pillar

A Society of Creative Individuals

Fourth Pillar

Fourth Pillar

An Environment with Sustainable Components

Key Areas of Focus
  • Digital Inclusion
  • Education
  • Entrepreneurship
  • Community Well-being
  • Creating Meaningful Employment
  • Child Online Safety
Developing Prosperous Communities
Developing Prosperous Communities
Developing Prosperous Communities
Developing Prosperous Communities

Become Oman's employer of choice

Alignment with Oman Vision 2040
First Pillar

First Pillar

A Society of Creative Individuals

Second Pillar

Second Pillar

A Society of Competitive Economists

Key Areas of Focus
  • Employee Welfare
  • Diversity, Equity, Inclusion (DEI)
  • Gender Equality/Female Empowerment
  • Omanisation
  • Training and Development - Skills of the Future
  • Health & Safety
Employer of Choice
Employer of Choice
Employer of Choice
Employer of Choice

Sustainability Metrics

In line with the GRI Standards, Omantel conducted a comprehensive Materiality Analysis in 2023 to identify the most pressing ESG topics impacting our ability to generate long-term value. Through stakeholder engagement and peer benchmarking, we identified 17 high-impact material topics across both financial and non-financial areas, including climate resilience, data governance, and digital inclusion.

A 2024 internal review confirmed their continued relevance; however, with Omantel's growing regional presence and evolving stakeholder landscape, a refreshed materiality assessment is scheduled for the upcoming reporting cycle to ensure continued alignment with emerging priorities and support informed, sustainable decision-making.

Omantel Materiality Matrix

Environment
Social
Governance
High Priority
  • Digitalisation
  • Anticorruption, Governance and Business Ethics
  • Infrastructure Investment ICT
  • Economic Perfromance
  • Customer Privacy
More Important
  • ICV and Omanisation
  • Network Coverage Quality and Reliabilty
  • Risk Management
  • Green Suppliers
  • Managing Energy & GHS Emissions
  • Diversity, Equity and Inclusion
Important
  • Shareholders Value Creation
  • Climate Change
  • Community Well-being and Digital Safety
  • Products and Services Innovation
  • Education Support
  • Health and Safety
High Priority
  • Customer Privacy
  • Risk Management
  • Anticorruption, Governance and Business Ethics
  • Infrastructure Investment ICT
  • Network Coverage Quality and Reliabilty
More Important
  • Education Support
  • Economic Perfromance
  • Digitalisation
  • Products and Services Innovation
  • Health and Safety
  • Community Well-being and Digital Safety
Important
  • Diversity, Equity and Inclusion
  • ICV and Omanisation
  • Managing Energy & GHS Emissions
  • Shareholders Value Creation
  • Green Suppliers
  • Climate Change
Road to Net Zero.

Road to Net Zero.

As Omantel network continues to scale and expand, the Company remains focused on breaking the energy consumption curve by improving its overall network energy performance. Energy and electricity consumption remain a core necessity of the telecommunication and technology sector, and the rapid pace of growth across the industry has seen a continuous demand for resources and energy. Along with the risks related with this progress, there are also untapped opportunities that Omantel continued to explore strategically during the reporting period.

In 2024, we marked a crucial milestone in our Net Zero Journey, with the successful development of its Decarbonization Roadmap during the year in review. Leveraged by Omantel's comprehensive digital transformation, the company will now advance forward with clear emission reduction targets and tailored decarbonization initiatives, with the overarching aim of meeting Omantel's ambitious 2050 Net Zero target in the long-term.

These emission reduction targets are aligned with global guidelines and such as the UN's Intergovernmental Panel on Climate Change (IPCC) and SBTi, Oman's Nationally Determined Contributions (NDCs) and targets, and overall, with Oman's Vision 2040 national roadmap

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